CSA Group Managing for the sustained success of an organization - A quality management approach (Adopted ISO 9004:2009, third edition, 2009-11-01)

Preface This is the second edition of CAN/CSA-ISO 9004, Managing for the sustained success of an organization - A quality management approach, which is an adoption without modification of the identically titled ISO (International Organization for Standardization) Standard 9004 (third edition, 2009-11-01). It supersedes the previous edition published in 2000 as CAN/CSA-ISO 9004, Quality management systems - Guidelines for performance improvements (adopted ISO 9004:2000). Scope This International Standard provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity. This International Standard is not intended for certification, regulatory or contractual use.