CSA Group CSA/ASC B651.2:25 National Standard of Canada Accessible design for self-service interactive devices including automated banking machines

Preface

This is the second edition of CSA/ASC B651.2, Accessible design for self-service interactive devices including automated banking machines. It supersedes the first edition published in 2022, the second edition of CSA B651.1 published in 2009 under the title Accessible design for automated bank machines, and the first edition of CSA B651.2 published in 2007 under the title Accessible design for self-service interactive devices.

The following are the major changes to this new edition:

a) updates to the contents of the Standard to include new technologies; and

b) improvements to the Standard on drive-up devices.

This Standard is intended to be used in conjunction with CSA/ASC B651.

The requirements of this Standard are minimum requirements.

This Standard does not have the force of law unless mandated by legislation or referenced in the regulations of the authority having jurisdiction. The user is advised to contact the authority having jurisdiction in order to determine to what extent this Standard is referenced.

This Standard was prepared by the Subcommittee on Accessible Design for Self-Service Interactive Devices and ABMs, under the jurisdiction of the Technical Committee on Accessibility and the Strategic Steering Committee on Community Safety and Well-Being, and has been formally approved by the Technical Committee.

This Standard has been developed in compliance with the Standards Council of Canada requirements for National Standards of Canada. It has been published as a National Standard of Canada by CSA Group.

Notes:

1) Use of the singular does not exclude the plural (and vice versa) when the sense allows.

2) Although the intended primary application of this Standard is stated in its Scope, it is important to note that it remains the responsibility of the users of the Standard to judge its suitability for their particular purpose.

3) This Standard was developed by consensus, which is defined by CSA Policy governing standardization — Code of good practice for standardization as “substantial agreement. Consensus implies much more than a simple majority, but not necessarily unanimity”. It is consistent with this definition that a member may be included in the Technical Committee list and yet not be in full agreement with all clauses of this Standard.

4) To submit a request for interpretation of this Standard, please send the following information to [email protected] and include “Request for interpretation” in the subject line:

a) define the problem, making reference to the specific clause, and, where appropriate, include a graphical image;

b) provide an explanation of circumstances surrounding the actual field condition; and

c) where possible, phrase the request in such a way that a specific “yes” or “no” answer will address the issue.

Committee interpretations are processed in accordance with CSA Directives and guidelines governing standardization and are available on the Current Standards Activities page at standardsactivities.csagroup.org.

5) This Standard is subject to review within five years from the date of publication. Suggestions for its improvement will be referred to the appropriate committee. To submit a proposal for change, please send the following information to [email protected] and include “Proposal for change” in the subject line:

a) Standard designation (number);

b) relevant clause, table, and/or figure number;

c) wording of the proposed change; and

d) rationale for the change.

1 Scope

1.1 Purpose

This Standard specifies minimum accessibility requirements for self-service interactive devices (such as, but not limited to, automated banking machines, retail self-checkout, self-check-in devices, ticket vending kiosks, smart card sales, and query and reload devices).

Note: While the purpose of this Standard is to make a product as accessible and usable as practicable, it is possible that some people will have needs greater than or different from the needs addressed by this Standard, and having the ability to interact with a person can be supportive. See Annex A for common design barriers for people with disabilities.

1.2 Application

This Standard specifies technical requirements applicable to the design, manufacture, site preparation, and installation of self-service interactive devices.

1.3 Limitations

This Standard does not cover

a) the physical environment of drive-up self-service interactive devices; and

b) websites and web applications that are beyond the control of the service provider and accessed from public use devices.

1.4 Terminology

In this Standard, “shall” is used to express a requirement, i.e., a provision that the user is obliged to satisfy in order to comply with the standard; “should” is used to express a recommendation or that which is advised but not required; and “may” is used to express an option or that which is permissible within the limits of the Standard.

Notes accompanying clauses do not include requirements or alternative requirements; the purpose of a note accompanying a clause is to separate from the text explanatory or informative

material.

Notes to tables and figures are considered part of the table or figure and may be written as requirements.

Annexes are designated normative (mandatory) or informative (non-mandatory) to define their application.

1.5 Alt text

Alt text is provided in the captions associated with figures and tables.